This includes the following areas:
- change analysis/change management,
- evaluation/co-design of IT and operations,
- e-government (digital services and infrastructures),
- process orientation/practice theory,
- problem & goal analysis,
- communication analysis,
- service design,
- policy/constitutional analysis,
- business and information needs analysis,
- interaction design (actionability),
- business language digitization (information modeling),
- method analysis/method modeling, and
- IT governance/IT service management.
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I have worked extensively with (and further developed) qualitative, pragmatic, and practice-oriented research methods such as practice research, action research, design research, and evaluation research. In the field of research methodology, I have also contributed to knowledge engineering, multi-grounded theory, practical theory, design theory, holistic concept definition, and the concept of socio-instrumental pragmatism.
