Publications
2025
Joanna Pilawa, Lars Witell, Per Kristensson
(2025)
Service innovation and management: digitalization, service infusion and customer experience, p. 143-155
(Chapter in book)
2022
Joanna Pilawa, Aku Valtakoski, Lars Witell
(2022)
12th SERVSIG Conference, University of Strathclyde
(Conference paper)
Joanna Pilawa, Lars Witell, Aku Valtakoski, Per Kristensson
(2022)
Journal of Retailing and Consumer Services, Vol. 67, Article 102962
(Article in journal)
