Photo of Lars Witell

Lars Witell

Professor

Publications

2026

Hugo Guyader, Lars Witell (2026) 2026 AMA Winter Academic Conference (Conference paper)
Anissa Fedji, Tor Wallin Andreassen, Lars Witell (2026) Journal of Service Management (Article in journal)
Paul W. Fombelle, Clay M. Voorhees, Amie Gustafsson, Lars Witell, Anders Gustafsson (2026) Journal of the Academy of Marketing Science (Article in journal)
Mohamed Zaki, Anders Gustafsson, Janet McColl-Kennedy, Lars Witell (2026) Journal of Business Research, Vol. 207, Article 116015 (Article in journal)
Hannah Snyder, Lars Witell, Allard C. R. Van Riel, Thomas Magor, Shannon Lutze, Ursula Sigrid Bougoure (2026) Journal of Service Management (Article in journal)

Research

News

Porträttbild, kvinnlig forskare.

Customer confidence is crucial to how new technology is received

As customers, we can become both satisfied and more interested when a company offers digital, innovative services, such as an AI-based solution. At the same time, this can make us reject those services.

9.5 million for research on service innovations

LiU have received 9.5 million SEK from the Marianne and Marcus Wallenberg Foundation. The research grant will be used to examine how companies can utilise digital technology and data to create new and useful services

Autumn at the Campus Valla and bikes.

Research at IEI holds a high standard

Stanford University has recently released an updated list of the top two percent most cited researchers globally, and it is gratifying to note that once again, several distinguished researchers from IEI are represented on the list.

Organisation